Putting a ban on excessive returns
Online clothing stores have begun banning customers who misuse the returns system, according to an article on SVT.
– Published 17 January 2022
While businesses report saving money from banning the right persons, Packaging Logistics researcher Klas Hjort points out that research shows people who send back a lot of products are often also very profitable customers.
Swedish article "Här stoppas returmissbrukarna: ”Vissa blir jättearga”" – on SVT, published 2022-01-01
For more information about the research, contact Klas Hjort, email@example.com